2TGEMV-AMSBER (5D4N AMSTERDAM & BERLIN)

INCLUSIONS/EXCLUSIONS AND OTHER REMARKS

Airline

Please refer to our tour sales counter or ticketing staff for air fare & taxes.

Deposit

Non-refundable deposit of RM1000 of the Tour fare per person is required upon booking. Balance payment shall be made in full upon booking confirmation.

Includes

• 4 nights’ hotel accommodation with breakfast
• General Services: Travel by bus with English speaking guide, basic travel insurance and breakfast buffet.
• Includes arrival transfer
• Boat: I Jsselmeer lake from Voledam to Marken in Amsterdam.
• City tour in : Amsterdam, Berlin.
• Evening Transfer: Rembrandplein in Amsterdam.
• Ticket admission: Diamond Cutting Workshop in Amsterdam, Holocaust Memorial and Berlin Wall Museum in Berlin

Excludes

• Air ticket & airport taxes
• Travel insurance
• Optional tours, all porterage & restaurant tips
• Exclude meals (own expenses)
• Other optional tours and entrances not mentioned above.
• Tipping (pay direct)

Kid Policy

• Child under 3 years – 80% discount
• Children aged 3 – 8 years – 40% discount
• Children aged 9 to 15 years – 10% discount

The discounts apply only if requested before the start of the tour, and are valid for one child per adult, aged 3 to 15, and only combinable with the triple room discount.Any additional services (e.g.: cribs) must be requested and paid directly to the provider by the parents or guardians.

Cancellation policy

• 30 to 11 days before tour start – 10% of full payment will be forfeited
• 10 to 1 day before tour start – 25% of full payment will be forfeited.
• NO SHOW of the full payment will be forfeited
• Non-refundable service cancellation fees:Pre-booked admission tickets (ie: Alhambra in Granada), cruises, ferries or similar services.

Shared Room Booking

On many of our regular group tours, if a passenger is traveling alone, they are not required to pay the full single room supplement. Instead, they can pay a supplement of RM180 for to find a same-gender roommate (age may differ) to share a twin room.

Guaranteed Departure

All our tours in Europe, the Americas, Japan, Korea, and China have guaranteed departures with a minimum of two travelers. However, if the total number of travelers booked on a tour is fewer than five (i.e., up to four people), Europamundo may offer one of the following solutions:

• A similar tour to the one originally booked (operated by Europamundo or another company);
• A similar tour with all or part of the services provided using public transportation.
• A change of travel dates for the same tour.
• A refund of the amount paid, issued as a travel voucher that grants a 10% discount on the value of the unused tour, applicable to a future trip.

Non -Acceptance of Passengers

A moderate level of health and physical ability is required to participate in our tours. Europamundo is not equipped to aid to individuals with physical or mental special needs. If required, such individuals must travel with a companion who can ensure their care and support during the tour.

In cases where passengers with special travel needs or elderly travellers choose to join a tour under the stated conditions, Europamundo is not obliged to provide any special assistance to support their adaptation to or continuation of the tour. Please note that our coaches are not equipped with wheelchair-accessible ramps. If a passenger requires special assistance and this need was not communicated to Europamundo at the time of booking, any additional expenses arising from such assistance will be billed directly to the selling agency

Others

Europamundo accepts no responsibility if museums or monuments cannot be visited due to national holidays, strikes, weekly closures, or other force majeure circumstances during the tour.

Hotel

Hotel information for all tours is available on our website, www.europamundo.com, and in the mobile app. The final list of assigned hotels will be available in the “My Trip” section, accessible via the website or app. We recommend downloading or printing the final list at least 48 hours prior to departure, or following the confirmation of hotels through the app.

Location & Comfort: The comfort and location may vary between tour series, the hotels are always (except in exceptional circumstances) located in the destination cities—sometimes centrally, sometimes near the center, and sometimes in outlying areas with public transportation access to the city center. Our tours aim to provide excellent value for money. Our hotels are not luxury establishments. Please keep in mind that official hotel ratings, as well as room and bed sizes, vary by country.

• Room use start and end times: The usual hotel check-in time is around 2:00 PM, and check-out is at 10:00 AM

Luggage Policy

• Coach tours (regular group tours): Maximum of one suitcase per person, with a maximum weight of 30 kg.

• For operational and safety reasons, small, wheeled suitcases are not permitted inside the vehicle, as there is no designated space for storing them